Track Order
We’re excited for you to receive your new mobility equipment!
You can easily track your order using the steps below.
🔍 How to Track Your Order
Once your order has been shipped, we email you:
✅ Order confirmation
✅ Tracking number
✅ Courier link (Royal Mail / DPD / Evri / Parcelforce)
To track your package:
-
Open the shipping confirmation email
-
Find your tracking number
-
Click the tracking link or visit the courier’s tracking page
-
Enter your tracking number to view delivery status
⏳ Shipping Times
-
Processing Time: 1–2 business days
-
Delivery Time: Free Express Shipping — 3 to 5 business days
If your order includes multiple items, they may arrive separately.
❓ Tracking Not Received?
If you haven’t received your tracking email within 3 business days:
✅ Check your spam/junk folder
✅ Search your email inbox for “Belvas”
✅ Contact us and we will resend it
⚠️ Delivery Delays
In rare cases, courier delays may occur due to weather or local delivery volume.
If your order has not arrived within 7 business days, contact us and we will investigate right away.
📞 Need Help?
Our support team is here for you.
📞 +44 759 3033 594
🏠 Westwood House, South Cave, Kingston upon Hull, Brough, HU15 2HG, United Kingdom
✅ Quick Tip
Please have your order number ready when contacting us — it helps us assist you faster.