FAQs
Welcome to the Belvas Help Center. Below you’ll find answers to common questions about our electric wheelchairs, ordering, delivery, and support.
🛒 Orders & Products
Q: What products do you sell?
A: Belvas specialises in high-quality electric wheelchairs designed for comfort, safety, and independence.
Q: Are your wheelchairs new and under warranty?
A: Yes — all products are brand-new and include a 12-month manufacturer warranty.
Q: Do your wheelchairs require assembly?
A: Some models may require minor assembly (such as attaching armrests or joystick). Instructions are included with every product.
Q: How do I place an order?
A: Add your chosen model to the cart and complete secure payment at checkout. You will receive an order confirmation instantly.
🚚 Shipping & Delivery
Q: Do you offer free delivery?
Yes — we offer FREE express shipping (3–5 business days) across the UK.
Q: How long does processing take?
Orders are processed in 1–2 business days.
Q: Will I get a tracking number?
Yes — tracking information will be emailed as soon as your order ships.
Q: Which couriers do you use?
Royal Mail, DPD, Evri, and Parcelforce.
🔁 Returns & Warranty
Q: What is your return policy?
Unused electric wheelchairs in original packaging may be returned within 14 days of delivery.
Used or assembled mobility equipment cannot be returned for safety reasons.
Q: My wheelchair arrived damaged — what should I do?
Contact us within 48 hours with photos and your order number. We will arrange a replacement or solution.
Q: Do your wheelchairs include a warranty?
Yes — all wheelchairs include a 12-month manufacturer warranty.
💳 Payments & Security
Q: What payment methods do you accept?
We use a secure encrypted payment provider that accepts major card payments.
Q: Is my payment information safe?
Yes — your data is protected with encrypted technology. We do not store card details.
📦 Order Changes
Q: Can I change my delivery address after ordering?
Yes — if your order has not been processed yet. Contact us immediately with your order number.
Q: Can I cancel my order?
If the order has not shipped, we can cancel and refund. Once shipped, cancellations follow our return policy.
📞 Need Help?
If your question isn’t answered here, contact us:
📞 +44 759 3033 594
🏠 Westwood House, South Cave, Kingston upon Hull, Brough, HU15 2HG, United Kingdom