Warranty Policy
Thank you for choosing Belvas. We are committed to providing reliable mobility solutions you can trust. All our electric wheelchairs include a 12-month manufacturer warranty to ensure peace of mind and long-term support.
🛠️ What the Warranty Covers
Your warranty covers:
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Manufacturing defects
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Electrical faults (motors, battery, controller, joystick)
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Structural/frame defects
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Parts failure not caused by misuse
If an issue arises due to a manufacturing or technical fault, we will repair or replace the affected part at no cost.
❌ What the Warranty Does NOT Cover
This warranty does not cover:
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Damage caused by improper use or accidents
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Normal wear and tear
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Water damage or exposure to extreme conditions
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Modifications or repairs done by third parties
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Damage from incorrect storage or maintenance
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Consumable parts (tires, cushions, cosmetic parts)
⏳ Warranty Duration
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12 months from the date of delivery
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Applies to the original purchaser only
🧾 How to Make a Warranty Claim
Please contact us with the following information:
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Order number
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Description of issue
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Photos/videos of defect (if applicable)
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Contact details
📞 +44 759 3033 594
Once received, our team will review your case and provide a solution.
We may request the item or part be returned for inspection.
🚚 Repair & Replacement Policy
If approved:
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We will provide a replacement part or arrange repair
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In rare cases, a full unit replacement may be approved
Return shipping instructions will be provided when needed.
⚠️ Customer Responsibility
To keep your warranty valid, please:
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Use equipment safely and as intended
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Follow maintenance & charging guidelines
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Do not modify the wheelchair or its components
📍 Support
Belvas is committed to your mobility and independence.
If you require assistance or have warranty questions, we’re here to help.
📞 +44 759 3033 594
🏠 Westwood House, South Cave, Kingston upon Hull, Brough, HU15 2HG, United Kingdom